Posted by: thinkaloo on: July 5, 2009
Most airlines’ baggage and ticketing systems are separate. Even though airline companies know right away if a passenger’s luggage did not make it on the plane, the passenger usually finds out about it after landing and after waiting quite a long time in the luggage pick up area. This waiting time is inconvenient and unnecessary. Airline companies can notify passengers whose luggage didn’t make it to the plane during boarding or just before take off. They can send text message directly to the cell phone of the passenger and/or have a flight attendant inform them that the company will send it at their place so they don’t have to wait for it when they land. All airlines should meet that standard in service.
